:root {
  --dg-primary: #13ef95;
  --dg-secondary: #149afb;
  --dg-warning: #f59e0b;
  --dg-background: #0b0b0c;
  --dg-almost-black: #050506;
  --dg-charcoal: #15161b;
  --dg-card: #1a1b22;
  --dg-text: #fbfbff;
  --dg-fog: #edede2;
  --dg-platinum: #e1e1e5;
  --dg-muted: #949498;
  --dg-line: rgba(255, 255, 255, 0.1);
  --dg-danger: #ff6b6b;
  color-scheme: dark;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  min-height: 100vh;
  background:
    radial-gradient(900px 420px at 0% -10%, rgba(19, 239, 149, 0.15), transparent 60%),
    radial-gradient(700px 380px at 100% 0%, rgba(20, 154, 251, 0.14), transparent 55%),
    var(--dg-background);
  color: var(--dg-platinum);
  font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  font-size: 15px;
  line-height: 1.45;
}

button, input { font: inherit; color: inherit; }
button { cursor: pointer; }

:focus-visible {
  outline: 2px solid var(--dg-primary);
  outline-offset: 2px;
}

/* Enterprise Topbar */
.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 12px 24px;
  background: rgba(10, 11, 14, 0.88);
  backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--dg-line);
  position: sticky;
  top: 0;
  z-index: 30;
}

.brand-cluster {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand-mark {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.08em;
  padding: 5px 10px;
  border-radius: 6px;
  background: rgba(19, 239, 149, 0.14);
  border: 1px solid rgba(19, 239, 149, 0.4);
  color: var(--dg-primary);
}

.brand-titles {
  display: flex;
  flex-direction: column;
}

.brand-name {
  color: var(--dg-text);
  font-size: 15px;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.brand-pilot {
  font-size: 12px;
  color: var(--dg-muted);
}

.module-tabs {
  display: flex;
  gap: 6px;
  background: rgba(255, 255, 255, 0.04);
  padding: 4px;
  border-radius: 999px;
  border: 1px solid var(--dg-line);
}

.module-tab {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  border: 0;
  background: transparent;
  color: var(--dg-muted);
  padding: 7px 16px;
  border-radius: 999px;
  font-size: 13px;
  font-weight: 600;
  transition: all 0.15s ease;
}

.module-tab.active {
  background: rgba(19, 239, 149, 0.15);
  color: var(--dg-text);
  box-shadow: inset 0 0 0 1px rgba(19, 239, 149, 0.45);
}

.tab-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--dg-primary);
}

.tab-badge {
  font-size: 11px;
  padding: 1px 7px;
  border-radius: 999px;
  background: rgba(20, 154, 251, 0.22);
  color: var(--dg-secondary);
}

.telemetry-cluster {
  display: flex;
  align-items: center;
  gap: 10px;
}

.telemetry-pill {
  font-size: 12px;
  color: var(--dg-muted);
  padding: 5px 10px;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid var(--dg-line);
}

.telemetry-pill strong {
  color: var(--dg-text);
}

.telemetry-timer {
  font-variant-numeric: tabular-nums;
  font-size: 13px;
  font-weight: 700;
  padding: 5px 10px;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--dg-line);
  color: var(--dg-text);
}

.state-pill {
  font-size: 12px;
  font-weight: 600;
  padding: 5px 11px;
  border-radius: 999px;
  border: 1px solid var(--dg-line);
}

.state-pill.idle {
  background: rgba(255, 255, 255, 0.04);
  color: var(--dg-muted);
}

.state-pill.listening {
  background: rgba(19, 239, 149, 0.15);
  border-color: rgba(19, 239, 149, 0.45);
  color: var(--dg-primary);
}

.state-pill.thinking {
  background: rgba(245, 158, 11, 0.16);
  border-color: rgba(245, 158, 11, 0.45);
  color: var(--dg-warning);
}

.state-pill.speaking {
  background: rgba(20, 154, 251, 0.16);
  border-color: rgba(20, 154, 251, 0.45);
  color: var(--dg-secondary);
}

/* Main 3-Column Shell */
.shell {
  display: grid;
  grid-template-columns: minmax(280px, 355px) minmax(0, 1fr) minmax(320px, 420px);
  min-height: calc(100vh - 58px);
}

.shell[hidden], .dashboard-view[hidden] {
  display: none !important;
}

.cases, .desk { padding: 22px 20px; }
.cases { border-right: 1px solid var(--dg-line); }
.desk { border-left: 1px solid var(--dg-line); }

.session {
  display: flex;
  gap: 8px;
  align-items: center;
  margin: 0 0 8px;
  color: var(--dg-muted);
  font-size: 12px;
}

.mark {
  color: var(--dg-text);
  font-weight: 700;
  letter-spacing: -0.03em;
}

.mark::before {
  content: "";
  display: inline-block;
  width: 0.6em;
  height: 0.6em;
  margin-right: 0.38em;
  background: var(--dg-primary);
  border-radius: 2px;
}

h1 {
  margin: 0 0 4px;
  color: var(--dg-text);
  font-size: 1.55rem;
  font-weight: 700;
  letter-spacing: -0.03em;
  line-height: 1.15;
}

.subtitle {
  margin: 0 0 10px;
  color: var(--dg-muted);
  font-size: 13px;
}

.stack-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-bottom: 16px;
}

.badge {
  font-size: 11px;
  font-weight: 600;
  padding: 3px 8px;
  border-radius: 999px;
  background: rgba(20, 154, 251, 0.14);
  border: 1px solid rgba(20, 154, 251, 0.35);
  color: var(--dg-text);
}

.section-kicker {
  margin: 14px 0 8px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--dg-muted);
}

/* Unicomer Presets */
.presets-box {
  margin-bottom: 16px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--dg-line);
}

.preset-list {
  display: grid;
  gap: 8px;
}

.preset-btn {
  display: block;
  width: 100%;
  padding: 11px 12px;
  text-align: left;
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid var(--dg-line);
  border-radius: 11px;
  transition: all 0.15s ease;
}

.preset-btn:hover {
  border-color: rgba(255, 255, 255, 0.28);
}

.preset-btn.active {
  background: rgba(19, 239, 149, 0.1);
  border-color: var(--dg-primary);
}

.preset-btn.followup-accent.active {
  background: rgba(245, 158, 11, 0.12);
  border-color: var(--dg-warning);
}

.preset-tag {
  display: inline-block;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  padding: 2px 6px;
  border-radius: 4px;
  margin-bottom: 4px;
  background: rgba(19, 239, 149, 0.16);
  color: var(--dg-primary);
}

.preset-tag.warn {
  background: rgba(245, 158, 11, 0.18);
  color: var(--dg-warning);
}

.preset-tag.info {
  background: rgba(20, 154, 251, 0.18);
  color: var(--dg-secondary);
}

.preset-btn strong {
  display: block;
  color: var(--dg-text);
  font-size: 13.5px;
  font-weight: 600;
}

.preset-btn small {
  display: block;
  margin-top: 2px;
  color: var(--dg-muted);
  font-size: 12px;
}

.case-list { display: grid; gap: 8px; }

.case {
  display: block;
  width: 100%;
  padding: 11px 13px;
  text-align: left;
  background: rgba(255, 255, 255, 0.025);
  border: 1px solid var(--dg-line);
  border-radius: 10px;
  transition: border-color 0.15s ease, background 0.15s ease;
}

.case.selected {
  background: rgba(19, 239, 149, 0.09);
  border-color: var(--dg-primary);
}

.case strong { display: block; color: var(--dg-text); font-weight: 600; font-size: 14px; }
.case small { display: block; margin-top: 3px; color: var(--dg-muted); font-size: 12px; }

.nav-links {
  margin-top: 18px;
  font-size: 12px;
  color: var(--dg-muted);
}

.nav-links a {
  color: var(--dg-secondary);
  text-decoration: none;
}

.nav-links a:hover { text-decoration: underline; }

/* Stage */
.stage {
  display: grid;
  grid-template-rows: auto 1fr auto auto auto;
  min-height: calc(100vh - 58px);
  padding: 22px 26px;
}

.continuity-banner {
  margin-bottom: 14px;
  padding: 12px 15px;
  border-radius: 12px;
  background: rgba(245, 158, 11, 0.11);
  border: 1px solid rgba(245, 158, 11, 0.45);
}

.continuity-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 4px;
}

.continuity-badge {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.05em;
  color: var(--dg-warning);
}

.continuity-toggle {
  border: 1px solid rgba(255, 255, 255, 0.2);
  background: rgba(0, 0, 0, 0.25);
  color: var(--dg-text);
  font-size: 11px;
  font-weight: 600;
  padding: 3px 9px;
  border-radius: 999px;
}

.continuity-text {
  margin: 0;
  font-size: 13px;
  color: var(--dg-platinum);
}

.transcript { overflow: auto; padding-right: 8px; }
.empty { color: var(--dg-muted); max-width: 52ch; }

.line { margin: 0 0 13px; max-width: 64ch; }
.line b { display: block; margin-bottom: 2px; font-size: 11px; font-weight: 600; color: var(--dg-muted); text-transform: uppercase; letter-spacing: 0.04em; }
.line.assistant { color: var(--dg-text); }
.line.assistant b { color: var(--dg-primary); }
.line.system { color: var(--dg-secondary); font-size: 13.5px; }

.script-box {
  margin-top: 12px;
  padding: 13px 16px;
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid var(--dg-line);
  border-radius: 12px;
  max-width: 68ch;
}

.script-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 4px;
}

.script-label {
  margin: 0;
  font-size: 11px;
  color: var(--dg-muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.mini-link-btn {
  border: 0;
  background: transparent;
  color: var(--dg-warning);
  font-size: 12px;
  font-weight: 600;
  padding: 0;
}

.mini-link-btn:hover { text-decoration: underline; }

.script {
  margin: 0;
  color: var(--dg-text);
  font-weight: 500;
}

.expected {
  margin: 6px 0 0;
  font-size: 12.5px;
  color: var(--dg-muted);
}

.composer {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  margin-top: 14px;
}

.typed {
  display: grid;
  gap: 6px;
  width: 100%;
  max-width: 68ch;
  color: var(--dg-muted);
  font-size: 12.5px;
  margin-top: 2px;
}

.typed input {
  width: 100%;
  padding: 10px 14px;
  background: var(--dg-charcoal);
  border: 1px solid var(--dg-line);
  border-radius: 10px;
  color: var(--dg-text);
}

.mic, .send {
  border: 0;
  border-radius: 999px;
  padding: 10px 18px;
  background: var(--dg-primary);
  color: var(--dg-almost-black);
  font-weight: 600;
  font-size: 13.5px;
}

.mic[aria-pressed="true"] {
  background: transparent;
  color: var(--dg-primary);
  box-shadow: inset 0 0 0 1.5px var(--dg-primary);
}

.send {
  background: transparent;
  color: var(--dg-text);
  box-shadow: inset 0 0 0 1px var(--dg-line);
}

.send.secondary {
  box-shadow: inset 0 0 0 1px rgba(20, 154, 251, 0.5);
  color: var(--dg-secondary);
}

.mic:disabled, .send:disabled, .typed input:disabled { opacity: 0.4; cursor: not-allowed; }

.status { min-height: 1.4em; margin: 8px 0 0; color: var(--dg-muted); font-size: 13px; }

/* AI Intelligence Card */
.intel-card {
  background: linear-gradient(180deg, rgba(20, 154, 251, 0.08), rgba(21, 22, 27, 0.95));
  border: 1px solid rgba(20, 154, 251, 0.32);
  border-radius: 16px;
  padding: 16px;
  margin-bottom: 16px;
}

.intel-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 12px;
}

.intel-call-badge {
  font-size: 11px;
  font-weight: 700;
  padding: 2px 8px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.07);
  color: var(--dg-text);
}

.intel-call-badge.followup {
  background: rgba(245, 158, 11, 0.2);
  color: var(--dg-warning);
}

.intel-metrics {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  margin-bottom: 12px;
}

.intel-metric {
  background: rgba(0, 0, 0, 0.25);
  border: 1px solid var(--dg-line);
  border-radius: 10px;
  padding: 10px;
}

.intel-label {
  display: block;
  font-size: 11px;
  color: var(--dg-muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  margin-bottom: 5px;
}

.intel-pill {
  display: inline-block;
  font-size: 12px;
  font-weight: 700;
  padding: 3px 9px;
  border-radius: 999px;
}

.intel-pill.positive, .intel-pill.acuerdo {
  background: rgba(19, 239, 149, 0.16);
  color: var(--dg-primary);
}

.intel-pill.warning, .intel-pill.seguimiento {
  background: rgba(245, 158, 11, 0.18);
  color: var(--dg-warning);
}

.intel-pill.negative, .intel-pill.sin_acuerdo {
  background: rgba(255, 107, 107, 0.18);
  color: var(--dg-danger);
}

.intel-pill.neutral, .intel-pill.en_curso {
  background: rgba(20, 154, 251, 0.16);
  color: var(--dg-secondary);
}

.sentiment-bar-track {
  margin-top: 7px;
  height: 4px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.08);
  overflow: hidden;
}

.sentiment-bar-fill {
  height: 100%;
  border-radius: 999px;
  transition: width 0.25s ease;
}

.sentiment-bar-fill.positive { background: var(--dg-primary); }
.sentiment-bar-fill.warning { background: var(--dg-warning); }
.sentiment-bar-fill.negative { background: var(--dg-danger); }
.sentiment-bar-fill.neutral { background: var(--dg-secondary); }

.intel-summary-block {
  background: rgba(0, 0, 0, 0.22);
  border: 1px solid var(--dg-line);
  border-radius: 10px;
  padding: 10px 12px;
}

.intel-summary-text {
  margin: 0;
  font-size: 13px;
  color: var(--dg-text);
}

.intel-next-action {
  margin: 6px 0 0;
  font-size: 12px;
  color: var(--dg-secondary);
}

.followup-cta-btn {
  margin-top: 10px;
  width: 100%;
  border: 1px solid rgba(245, 158, 11, 0.55);
  background: rgba(245, 158, 11, 0.15);
  color: var(--dg-warning);
  font-weight: 600;
  font-size: 12.5px;
  padding: 9px 12px;
  border-radius: 10px;
}

.followup-cta-btn:hover {
  background: rgba(245, 158, 11, 0.24);
}

/* Ticket & Layer 4 Actions */
.ticket {
  background: var(--dg-charcoal);
  color: var(--dg-text);
  padding: 18px;
  border: 1px solid var(--dg-line);
  border-radius: 16px;
}

.ticket.changed { box-shadow: 0 0 0 1px var(--dg-primary), 0 0 28px rgba(19, 239, 149, 0.22); }

.ticket-kicker { margin: 0; color: var(--dg-muted); font-size: 11px; text-transform: uppercase; letter-spacing: 0.05em; }
.ticket-number {
  margin: 4px 0 0;
  font-size: 28px;
  font-weight: 700;
  letter-spacing: -0.04em;
  line-height: 1.05;
}
.ticket h2 {
  margin: 4px 0 4px;
  color: var(--dg-text);
  font-size: 1.1rem;
  font-weight: 600;
}
.ticket-state {
  margin: 0 0 10px;
  color: var(--dg-primary);
  font-size: 14.5px;
  font-weight: 600;
}
.ticket dl { margin: 0; font-size: 13px; }
.ticket dl div {
  display: grid;
  grid-template-columns: 95px 1fr;
  gap: 8px;
  padding: 6px 0;
  border-top: 1px solid var(--dg-line);
}
.ticket dt { color: var(--dg-muted); }
.ticket dd { margin: 0; }
.ticket-detail { margin: 10px 0 0; color: var(--dg-platinum); font-size: 12.5px; }

.note {
  margin-top: 14px;
  background: var(--dg-charcoal);
  color: var(--dg-text);
  padding: 16px;
  border: 1px solid var(--dg-line);
  border-radius: 16px;
}

.note h2 {
  margin: 6px 0 4px;
  font-size: 1rem;
  color: var(--dg-primary);
}

.note p { margin: 4px 0 0; font-size: 13px; }

.actions { margin-top: 18px; }
.actions h2 { margin: 0 0 8px; color: var(--dg-text); font-size: 13.5px; font-weight: 600; }
.actions ol { margin: 0; padding-left: 18px; font-size: 13px; }
.actions li { margin: 0 0 8px; }
.actions li span { display: block; color: var(--dg-muted); font-size: 12px; }

/* Dashboard Overview View */
.dashboard-view {
  max-width: 1360px;
  margin: 0 auto;
  padding: 28px 26px 48px;
}

.dashboard-header {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 24px;
}

.dashboard-title {
  margin: 4px 0;
  font-size: 1.65rem;
  color: var(--dg-text);
  letter-spacing: -0.03em;
}

.dashboard-subtitle {
  margin: 0;
  color: var(--dg-muted);
  font-size: 14px;
}

.dashboard-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.dash-btn {
  border: 1px solid var(--dg-line);
  background: var(--dg-card);
  color: var(--dg-text);
  font-size: 13px;
  font-weight: 600;
  padding: 9px 15px;
  border-radius: 10px;
}

.dash-btn.primary {
  background: var(--dg-primary);
  color: var(--dg-almost-black);
  border-color: transparent;
}

.dash-btn.danger {
  border-color: rgba(255, 107, 107, 0.4);
  color: var(--dg-danger);
}

.kpi-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
  margin-bottom: 24px;
}

.kpi-card {
  background: var(--dg-charcoal);
  border: 1px solid var(--dg-line);
  border-radius: 16px;
  padding: 18px 20px;
}

.kpi-card.highlight {
  border-color: rgba(19, 239, 149, 0.4);
  background: linear-gradient(180deg, rgba(19, 239, 149, 0.08), var(--dg-charcoal));
}

.kpi-label {
  display: block;
  font-size: 12px;
  color: var(--dg-muted);
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.kpi-value {
  display: block;
  margin: 8px 0 4px;
  font-size: 2.1rem;
  font-weight: 700;
  color: var(--dg-text);
  letter-spacing: -0.04em;
}

.kpi-row {
  display: flex;
  align-items: baseline;
  gap: 10px;
}

.kpi-badge {
  font-size: 12px;
  font-weight: 700;
  padding: 3px 8px;
  border-radius: 999px;
  background: rgba(19, 239, 149, 0.16);
  color: var(--dg-primary);
}

.kpi-sub {
  display: block;
  color: var(--dg-muted);
  font-size: 12.5px;
}

.kpi-breakdown {
  display: flex;
  gap: 14px;
  margin: 12px 0 8px;
  font-size: 13.5px;
}

.kpi-breakdown b {
  color: var(--dg-text);
}

.memory-panel, .history-panel {
  background: var(--dg-charcoal);
  border: 1px solid var(--dg-line);
  border-radius: 16px;
  padding: 20px;
  margin-bottom: 22px;
}

.panel-header h3 {
  margin: 0 0 4px;
  font-size: 1.05rem;
  color: var(--dg-text);
}

.panel-header p {
  margin: 0 0 14px;
  font-size: 13px;
  color: var(--dg-muted);
}

.memory-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: 12px;
}

.memory-card {
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(245, 158, 11, 0.4);
  border-radius: 12px;
  padding: 14px;
}

.memory-card strong {
  display: block;
  color: var(--dg-text);
  font-size: 14px;
}

.memory-card p {
  margin: 6px 0 10px;
  font-size: 12.5px;
  color: var(--dg-platinum);
}

.muted-empty {
  margin: 0;
  color: var(--dg-muted);
  font-size: 13px;
}

.table-wrap {
  overflow-x: auto;
}

.calls-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.calls-table th, .calls-table td {
  padding: 11px 12px;
  text-align: left;
  border-top: 1px solid var(--dg-line);
  vertical-align: top;
}

.calls-table th {
  border-top: 0;
  color: var(--dg-muted);
  font-size: 11.5px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.empty-cell {
  text-align: center !important;
  color: var(--dg-muted);
  padding: 28px !important;
}

@media (max-width: 1080px) {
  .shell { display: flex; flex-direction: column; }
  .cases, .desk { border: 0; }
  .stage, .cases, .desk { min-height: auto; }
  .kpi-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .topbar { flex-wrap: wrap; }
}